A long time ago I gave up on the notion that I would be able to help every prospective client. Now I readily accept that the clients that I am able to help will find their way to me and that occasionally I am going to truthfully look a client in the eye and tell them I am not the agent for them. It doesn't happen often, but when it does I prefer being honest and moving on to the method of trying to make the best out of a bad situation.
I don't have a hard and fast list of reasons to let a client go, but in the past I have not taken listings because I felt the price was too high that they wanted. I have learned to always tell the truth. I have lost many listings to other agents that give the sellers a higher price and then 60 days later the price is the one I told them to start with in the very beginning. I have let clients go if they refused to listen to my suggestions as far as setting their asking price or negotiated with them to drop it in two weeks if there is no activity on the property.
Sometimes I get calls from Buyers and I ask many questions the most important one being have they been preapproved for a loan. I explain to them that they need to know what they can afford before we go shopping as there is nothing worse than looking at a new home and falling in love with it only to find out that you can't afford it. Sometimes you need to look at the whole picture - the mortgage, the property taxes, the HOA dues if you are buying a condo and then your lifestyle. No one wants to be living in a new home and feel upset that they can't live the lifestyle that they want to live.
Most of the clients that I do find or find me are willing to listen and appreciate my honesty and direction. Those rare clients - Sellers - are able to put themselves in the position of a Buyer and see that comps are not everything and that the market we are in today is not the market we were in a few months ago.
Some clients only want to move if they get their price and if that is the case then they are not the clients for me. I have no argument with this type of client. I can understand their thinking. If in your mind it only makes sense to sell for a certain price and that is what you want for your home, and you are immovable on it, then you should absolutely seek that amount - just not with me as your realtor. I remember a woman that I met with who I had to tell that I was not the agent for her. She had already had the property listed with two or three other agents prior to her calling me. She told me that she needed a certain amount to buy a place in the desert and could not sell for less. I told her that I was sorry that I could not help her and that the other agents prior to me had given her false expectations. This was months ago and now her unit is probably worth even less than when we first met and yes it is still on the market.
I could offer up a bunch of platitudes - Life is too short, etc. But the truth of the matter is everyone deserves to have the right realtor represent them, and I am not that realtor, some of the time. There are over 3500 realtors on the Westside of Los Angeles. I believe we attract people that are like ourselves. Someone who chooses me and is comfortable with me would not be comfortable with someone else and it is critical that any Buyer or Seller be completely confident and comfortable with their agent. For me a client is an investment. I invest my time, my money, and my heart in my clients and helping them to fulfill their dreams. I choose to invest wisely, with clients who are willing and able to accept my assistance and who are appreciative of the service I provide.